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Covid-19 Shipping Updates

Covid-19 Shipping Updates

 

Over the past few months, the world has been facing an unprecedented challenge. Like you and the rest, we are deeply concerned about what we can do to help keep our communities and our families safety and health.

As we cope in these extraordinary moments, and learn more about COVID-19 day by day. It is important for our employees as well to be able to stay home and support their family, friends and loved ones. This sudden turn of events may cause delays in shipping orders. Our carrier partners at this point of time are re-adjusting their delivery processes. Due to shortage of staff, and delay from carrier partners such as UPS, DHL and USPS, an estimated delay of 2 to 6 weeks on the delivery for some of the items. The delay could be extended. Be rest assured we will continue to monitor its progress and keep you informed throughout the whole process. 

Together with our team and partners, we work round the clock just to ensure our customers have access to the products they want and need. As we take precautionary measures to help protect our team. Many of them are unable to come to work due to tightened travel restrictions. Thus, we ask for your kind understanding, patience and support should there be a delay in response from our customer service team. If you need to speak with one of our customer service representatives urgently, please contact us at admin@frezhbox.com.

We will continue to adapt to provide you the best customer experience for us to continue and to show the products you may require.

In these trying times, we remain deeply committed to the safety of our customers, teams, partners and communities. In the meantime, we look forward to welcoming you to our online store to explore and enjoy the products that have been collecting for your needs and well-being.

Once again, We Thank You for your understanding and patience during this unprecedented time. We look forward to your continued support.

Please take care of yourselves and stay safe.

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